- Built and maintained production applications with .NET, Vue.js, SQL, Salesforce, and ServiceNow.
- Designed REST APIs and integrations that improved data flow between internal services and enterprise platforms.
- Contributed to a large-scale Salesforce Service Cloud rollout and owned systems tied to customer and revenue workflows.
- Developed and supported full-stack business applications using .NET, Vue.js, SQL, and ServiceNow.
- Maintained ServiceNow CSM and ITSM solutions for customer service and internal IT teams.
- Led Agile ceremonies as Scrum Master and shipped workflow improvements that reduced manual steps.
- Developed custom ServiceNow applications that automated internal logistics workflows.
- Built workflow automations and ongoing enhancements for internal ServiceNow solutions.