Weston Graham

About Me

I’m a Software Engineer with a Bachelor’s in Information Technology. Experienced in full-stack development (.NET/C#, Vue.js, SQL), Salesforce, and ServiceNow. I have led Agile teams as Scrum Master, built REST APIs, and developed solutions to improve business workflows.

Work Experience

ArcBest Technologies

Fort Smith, AR

Oct 2025 - Present

Product Support Specialist II

Developed and supported full-stack applications using .NET (C#), Vue.js, SQL, Salesforce (Apex, SOQL), and ServiceNow.
Built and integrated REST APIs for automation and platform connectivity.
Supported Customer Service and Sales Operations teams, directly impacting customer experience and revenue-generating processes.
Owned enhancements and stability of systems critical to customer retention and sales performance.

May 2023 - Oct 2025

Product Support Specialist I

Maintained, enhanced, and developed ServiceNow CSM and ITSM applications for Customer Service and internal IT teams.
Developed and supported full-stack applications using .NET (C#), Vue.js, SQL, and ServiceNow to support business needs.
Led Agile ceremonies as Scrum Master, driving team velocity and sprint outcomes.
Supported workflows and tooling for Customer Service operations, improving case handling and operational efficiency.

Jan 2022 - May 2023

Information Systems / Info Center Student Worker

Created custom ServiceNow applications to support ABF and ArcBest operations.
Streamlined workflows to boost efficiency and user satisfaction.
Provided ongoing support and enhancements for key ServiceNow solutions.

ArcBest

Fort Smith, AR | Jan 2021 - Jan 2022

Carrier Sales Support Specialist

Resolved transit issues and improved delivery reliability through cross-functional communication.
Analyzed shipment disruptions and recommended process improvements.
Gained operational experience in logistics, collaboration, and customer satisfaction.

Education & Certifications

University of Arkansas Fort Smith

Bachelor of Science in Information Technology - Programming

May 2023

Relevant Coursework: AI, Data Structures, Distributed Systems, Computer Architecture, Discrete Math

Project: Developed AutoFarm, a computer vision system using deep learning to track plant health and growth stages. Designed a user-friendly web interface with React and Flask, to enhance crop yield through automated monitoring.

Scaled Agile Framework (SAFe)

Certified SAFe 6 Scrum Master

Demonstrates expertise in leading Agile teams, facilitating Scrum ceremonies, and supporting program-level alignment in large-scale Agile environments.

Skills

Java

Python

SQL

HTML/CSS

JavaScript

Vue.js

.NET (C#)

REST APIs

Agile / Scrum / SAFe

Projects

AutoFarm

Computer vision system to track plant health and growth stages with React and Flask web interface.

Article

Dance Studio Costume Manager

Web app for managing dancer measurements with automatic costume size conversions for major suppliers. Built with React, Supabase, and Tailwind CSS.

Live

Attitudes Performing Arts Website Redesign

Redesigned and rebuilt the website for a local performing arts studio to improve usability, modernize the design, and clearly communicate class offerings, schedules, and enrollment. Focused on responsive design, streamlined navigation, and stronger calls to action to support student onboarding and business growth.

Visit Website

Coming Soon

Always learning and developing. Stay tuned for updates on future projects!

GitHub Live